Customer-Centric AI: Conversational Technologies, Personalization, and Ethical InnovationArtificial intelligence (AI) is transforming how businesses engage with customers, with conversational technologies like chatbots and voice assistants enabling more responsive and personalized experiences. By leveraging data driven insights, organizations can tailor interactions to individual preferences, enhancing satisfaction and loyalty. However, this shift toward hyper personalization also raises ethical concerns related to privacy, transparency,
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Customer-Centric AI: Conversational Technologies, Personalization, and Ethical Innovation