Introduction to Conflict ManagementTake the next step in understanding your TKI scores and improving conflict handling effectiveness. This booklet, designed to accompany the Thomas Kilmann Conflict Mode Instrument (TKI), provides the next step in understanding and applying the five conflict handling modes: avoiding, competing, accommodating, compromising, and collaborating. Written by one of the TKI authors, a widely recognized conflict expert, this guide provides an in depth focus on